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Apple Certification & Training: APL-MAC101-150 CA, macOS Support Essentials 10.15 (Catalina) Instructor-led Online

Apple Certification & Training: APL-MAC101-150 CA, macOS Support Essentials 10.15 (Catalina) Instructor-led Online

 January 24, 2021 at 6:27 pm   |     Author:   |      

Event Details

  • Date:

Apple Certification & Training: APL-MAC101-150 CA

macOS Support Essentials 10.15 (Catalina)

Length: 3 days                                                                                                                                                                       

Fee: CAD$2,270         

Course Description

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.


What you will learn: How to use macOS Catalina tools and resources to troubleshoot macOS Catalina, macOS Catalina features and functionality, including how to find more information. How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification.


People who manage computer networks or computer labs that run macOS. People who support Mac users.


Recommended knowledge: macOS familiarity, Basic computer navigation skills.


Installation and Configuration. Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS

Recovery. User Accounts. Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

File Systems and Storage. Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Data Management. Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Apps and Processes. Participants install, manage, and troubleshoot apps, and manage documents.

Network Configuration. Participants manage basic and advanced network settings and troubleshoot network issues.

Network Services. Participants manage network services, host sharing, and a personal firewall.

System Management. Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.