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Apple Certification: macOS Support Essentials 10.15 (Catalina) [APL-MAC101-150-CA] ILT Online

Apple Certification: macOS Support Essentials 10.15 (Catalina) [APL-MAC101-150-CA] ILT Online

 May 16, 2021 at 4:22 pm   |     Author:   |      

Event Details

  • Date:

Apple Training and Certification:

macOS Support Essentials 10.15 (Catalina)


ILT Online

Fee: CAD$2270

Dates: July 26, 27, 28, 2021

Length: 3 days

Course Outline:

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.


What you will learn: How to use macOS Catalina tools and resources to troubleshoot macOS Catalina, macOS Catalina features and functionality, including how to find more information. How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification.


People who manage computer networks or computer labs that run macOS. People who support Mac users.


Recommended knowledge: macOS familiarity, Basic computer navigation skills.


Installation and Configuration.

Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS


User Accounts. Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.

File Systems and Storage

Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Data Management

Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Apps and Processes.

Participants install, manage, and troubleshoot apps, and manage documents.

Network Configuration

Participants manage basic and advanced network settings and troubleshoot network issues.

Network Services.

Participants manage network services, host sharing, and a personal firewall.

System Management

Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.