• A Staff Canada Group Company

Wireless Sales Training

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Wireless Business Specialist Certificate Course

At the wireless store, you connect business professionals and entrepreneurs with the tools they need in order to put wireless device solutions to work in their businesses. As a Business Specialist, you help them learn about wireless products and explore various possibilities. You’re part of a team that’s passionate about helping businesses succeed. With your understanding of business needs and enthusiasm for wireless devices, you find great satisfaction in offering powerful, innovative solutions to each customer. As a Business Specialist, you introduce wireless solutions, technology, and services to business customers.

  • Introduction to Mobile Network Technologies, GSM, CDMA, 3G, 4G, LTE Network, Dual Core Processor, concept and structure, ESN, IMEI and SIM relationship, theory and concept
  • How to uncover customer's needs and help them discover how products meet those needs
  • How to generate more leads and build trusting relationship with the customers
  • How to educate and engage customers through product demonstrations
  • How to prepare and present proposals and craft ideal solutions
  • Meeting and exceeding monthly sales targets
  • How to generate and promote sales of wireless devises, accessories and services
  • Exceeding customers' expectations by providing the highest level of customer service
  • Learn product knowledge, voice, text, data, wifi, roaming, Mobile Internet, long distance, bluetooth
  • Learn Canadian network providers, compare rate plans, add-ons, coverage areas, voice & data plans
  • Introduction to wireless devices: iPhone, Samsung, Blackberry, LG, Sony, HTC, Huawei, Motorola phones, Tablets, Hot Spot Sticks and Hubs
  • How to install mobile apps on the phones
  • How to transfer, backup and restore mobile contents
  • Supports transfer of contents accross all mobile handset technologies
  • Transfer of phone's internal memory and SIM card contents
  • Transfer of phonebooks, pictures, videos, ring-tones and SMS
  • How to configure corporate email settings on iPhone, Android Phones and Blackberry
  • Conducting in-store learning sessions, workshops and events, exercises and role play
  • 2 weeks practicum or job placement in a wireless industry

Who Should Attend

Wireless Retail Sales Professionals, Store Managers, Business Solutions Specialists and beginners who wants to work in a wireless business retail sales environment.

Course Instructor

Instructor has 10 years of mobile phone and smartphone sales experience at retail, SMB and Enterprise level.


Certificate will be awarded at the end of the course.

Course Details

Register early to guarantee your seat in class. Payment is due two weeks prior to the class start date. Receipts will be emailed to you.

4 Easy Ways to Register:

  • Online: Please fill up the Online Registration Form and pay through PayPal.
  • Email: Please email your registration along with the payment through interac e-Transfer.
  • Phone-in: Please call 778-835-2763 and register by Visa or Mastercard.
  • In Person: Please register at the admissions office to make a payment (by appointment only)

4 Easy Ways to Pay

  • Paypal
  • Interac e-Transfer
  • Credit Card (we accept Visa and Mastercard)
  • Direct deposit or Certified Cheques (non-profit organizations only)

Group Discount

A group discounts is offered for two or more attendees from the same company registering at the same time and attending the same course.

Private Classes

One-to-one private, evening and weekend classes are also conducted upon request with a different price plan, please contact for further information.

Student Support

After graduation students gets in-person, webex or telephone access to the trainers for 12 months. Graduates can attend future courses for free.

International Students

International students are accepted in the programs. Students do not need a study permit if enrolling in a short-term course or program of six months or less. However, if student think they might study for more than six months, it is a good idea to obtain a study permit before they arrive. For full information, please visit the Citizenship and Immigration Canada (CIC) website at www.cic.gc.ca/english/study

Free Phones, Tools, Equipment & Supplies

Free phones, hand-tools, equipment, and supplies are provided in the class. iPhones, Samsung Galaxy, Android phones and iPads are provided for hands-on exercises.


Certificates are awarded upon completion of the course.


Attendance is mandatory in all classes. 100% attendance is required to earn a Certificate.

Advisory Board

External Advisors are sought from academia and industry. These advisors will periodically review the center's programs and assess progress toward its goals.

Cancellation and Refund Policy

100% fee refundable if the course is rescheduled or cancelled due to low enrollment or any other reason and students are unable to attend at a later date. 50% fee refundable if cancelled within 15 days of the class start date and the course is guaranteed to run. No refund if a student do not show up for the class or has completed the course, however, fee is transferable to future courses.