macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.
What you will learn: How to use macOS Catalina tools and resources to troubleshoot macOS Catalina, macOS Catalina features and functionality, including how to find more information. How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification.
People who manage computer networks or computer labs that run macOS. People who support Mac users.
Recommended knowledge: macOS familiarity, Basic computer navigation skills.
Topics:Installation and Configuration.
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOSRecovery.
User Accounts. Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.Apps and Processes.
Participants install, manage, and troubleshoot apps, and manage documents.Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.Network Services.
Participants manage network services, host sharing, and a personal firewall.System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.
Register early to guarantee your seat in class. Payment is due two weeks prior to the class start date. Receipts will be emailed to you.
4 Easy Ways to Register:
- Online: Please fill up the Online Registration Form and pay through either debit card, credit card or PayPal.
- Email: Please email your registration along with the payment through either credit card, interac e-Transfer, PayPal.
- Phone-in: Please call 778-835-2763 and register by Visa or Mastercard.
- In Person: Please register at the admissions office to make a payment (by appointment only)
5 Easy Ways to Pay
- Bank Transfer
- PayPal (our PayPal account email address is firstname.lastname@example.org)
- Interac e-Transfer
- Credit Card (we accept Visa and Mastercard)
- Certified Cheques (non-profit organizations only)
The Swift Code TDOMCATTTOR. Transit No. 02120 Inst. No. 004 Account No. 5221473
TD Bank branch is located at Seafair, #3960 Francis Road, Richmond,BC, Canada
12 – 18 Months Installment Plan (OAC)
Fee can be paid in 12 to 18 easy monthly installments (OAC).
A group discounts is offered for two or more attendees from the same company registering at the same time and attending the same course.
One-to-one private, evening and weekend classes are also conducted upon request with a different price plan, please contact for further information.
After graduation students gets in-person, webex or telephone access to the trainers for 12 months. Graduates can attend future courses for free.
International students are accepted in the programs. Students do not need a study permit if enrolling in a short-term course or program of six months or less. However, if student think they might study for more than six months, it is a good idea to obtain a study permit before they arrive. For full information, please visit the Citizenship and Immigration Canada (CIC) website at www.cic.gc.ca/english/study
Free Phones, Tools, Equipment & Supplies
Free phones, hand-tools, equipment, and supplies are provided in the class. iPhones, Samsung Galaxy, Android phones and iPads are provided for hands-on exercises.
Certificates are awarded upon completion of the course.
Attendance is mandatory in all classes. 100% attendance is required to earn a Certificate.
External Advisors are sought from academia and industry. These advisors will periodically review the center's programs and assess progress toward its goals.
Cancellation and Refund Policy
100% fee and deposit refundable if the Open course is rescheduled or cancelled due to low enrollment or any other reason and students unable to attend at a later date. 50% refundable if student cancelled the Guaranteed to run course within 15 days of the class start date. No refund if a student do not show up for the class or has completed the course, however, fee is transferable to future courses.