Course Description
Certified Smartphone Retail Professional (CSRP) designation is specifically designed for retail professionals who either have some smartphone retail experience or wish to join the smartphone retail industry. Participants will be introduced to the world of smartphone retail management and will build the knowledge and skills necessary to work in a successful smartphone store.The certification program designed by specialists consists of three Modules. The curriculum focuses on critical retail industry information and provides tools and resources that will assist in developing and refining the unique business skills required for working in a smartphone store.
Who Should Attend
Beginners who wish to start their careers in a smartphone retail industry. Store owners, store managers, first level managers, retail specialists, brand ambassadors, retail sales associates, sales service representatives, merchandiser, cashiers and students.Methodology
Lectures, workshops, role play, handouts, lesson notes, field visits. All material will be provided for hands-on exercises such as opening tools, equipment use and supplies.Certificates
Certified Smartphone Retail Professional (CSRP) Certificate will be awarded upon completion of the course.Outline
Module 1:Store Operations Skills
Store Marketing
Law and Legislation
Human Resource Skills
Module 2:Customer Service Skills
Retail Selling Skills
Module 3:Smartphone Technology
Software/ HW Troubleshooting Skills
Parts Management
Repair Diagnostics and Estimates