Course DescriptionCertified Smartphone Retail Professional (CSRP) designation is specifically designed for retail professionals who either have some smartphone retail experience or wish to join the smartphone retail industry. Participants will be introduced to the world of smartphone retail management and will build the knowledge and skills necessary to work in a successful smartphone store.
The certification program designed by specialists consists of three Modules. The curriculum focuses on critical retail industry information and provides tools and resources that will assist in developing and refining the unique business skills required for working in a smartphone store.
Who Should AttendBeginners who wish to start their careers in a smartphone retail industry. Store owners, store managers, first level managers, retail specialists, brand ambassadors, retail sales associates, sales service representatives, merchandiser, cashiers and students.
MethodologyLectures, workshops, role play, handouts, lesson notes, field visits. All material will be provided for hands-on exercises such as opening tools, equipment use and supplies.
CertificatesCertified Smartphone Retail Professional (CSRP) Certificate will be awarded upon completion of the course.
Store Operations Skills
Law and Legislation
Human Resource SkillsModule 2:
Customer Service Skills
Retail Selling SkillsModule 3:
Software/ HW Troubleshooting Skills
Repair Diagnostics and Estimates