• A Staff Canada Group Company

Certified Smartphone Retail Professional (CSRP)

Location: [table-cell id=1 row=3 column=4 /]
Date:5 Days
Price:CAD $1,250

Course Description

Certified Smartphone Retail Professional (CSRP) designation is specifically designed for retail professionals who either have some smartphone retail experience or wish to join the smartphone retail industry. Participants will be introduced to the world of smartphone retail management and will build the knowledge and skills necessary to work in a successful smartphone store.

The certification program designed by specialists consists of three Modules. The curriculum focuses on critical retail industry information and provides tools and resources that will assist in developing and refining the unique business skills required for working in a smartphone store.

Who Should Attend

Beginners who wish to start their careers in a smartphone retail industry. Store owners, store managers, first level managers, retail specialists, brand ambassadors, retail sales associates, sales service representatives, merchandiser, cashiers and students.


Lectures, workshops, role play, handouts, lesson notes, field visits. All material will be provided for hands-on exercises such as opening tools, equipment use and supplies.


Certified Smartphone Retail Professional (CSRP) Certificate will be awarded upon completion of the course.


Module 1:

Store Operations Skills

Store Marketing

Law and Legislation

Human Resource Skills

Module 2:

Customer Service Skills

Retail Selling Skills

Module 3:

Smartphone Technology

Software/ HW Troubleshooting Skills

Parts Management

Repair Diagnostics and Estimates